Piggy FAQs

How does OINK Marketplace for Pigs handle returns?

At OINK Marketplace for Pigs, we stand behind the quality of our products and want you to be happy with your purchase. If you are not 100% satisfied, you can return items in new and sellable condition for a refund within 30 days of purchase.  Head over to our Returns & Exchange page for more info.

Is my information secure when I place an order?

Your information is always secure when placing an order through OINK Marketplace for Pigs. We use the highest level of internet security for online ordering and payment. You can feel safe sending sensitive information over our website because we are secured by a 128bit encryption SSL certificate through Shopify and the Authorize.net payment processor. Look for the ‘closed lock symbol’ in the URL bar at the top of the page or at the bottom of your browser when you are on the checkout page.

Do you ship internationally?

Yes, we do!  Please refer to our Shipping Info page for details.

I have a coupon/gift card, how do I apply that?

You apply coupon codes on the right side of the page during the checkout process. We allow one coupon code for each order processed. Happily, for you, gift cards never expire however shipping will be deducted from your gift card redeemable balance. Instructions on how to redeem your e-card will be sent via email. 

How long will it take for  my order to ship?

Orders generally ship within 3-5 business days from the date of order placement. Special and custom order ship dates will be quoted by our customer service department and we will contact each special order customer directly via email.

How am I notified that my order is on the way?

The email you used to place your order will receive a notification once the order has shipped. All OINK Marketplace for Pigs orders will receive tracking numbers.  Please allow 24 hours for the tracking link to populate on the carriers’ website when you first receive the tracking number in your email.

I want to send a gift card, will the person I'm sending it to receive a receipt?

No, the purchase receipt will be emailed to the email address used to place the order, however your lucky recipient will be sent via their email notifications instructions on how to redeem their OINK Marketplace for Pigs e-card.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Google Checkout, and PayPal. Still have questions? No problem! Reach out at customerservice@oinkcompany.com.